Frequently Asked Questions
What do we need to provide?
We bring our own clean towels and only require a water outlet and power outlet from you – and of course the cute pooch(es). Remember to advise us of any personality characteristics that could make the grooming more enjoyable for your pooch and assist in their safety.
How do you accept payment?
We accept cash and EFT. EFT to be done before the grooming takes place. If you require a refund we will do so. If you fail to pay for the grooming and we have to follow up and remind you will be required to pay upfront the next time.
What information do I need to provide to you?
Apart from the normal personal information that allows us to set up a booking, please be as specific as possible with regards to your requirements. Don’t be afraid to specify that you want only 2cm cut off the body or to trim the paws only. Furthermore, please advise us of any personality traits that we need to be aware of i.e. if your pup is scared of water or the dryer for instance please tell us, if they have had an operation please advise. We want to make this an enjoyable experience for them.
Do I need an appointment?
Yes definitely, all appointments are pre-scheduled. We advise that you call or complete our booking form at least 2 days in advance to schedule your appointment. In summer months try a week, however try anyway, we might be able to assist you anyway due to last minute cancellations. We only groom a certain numbers of dogs a day so don’t let your dog get behind the pack!
What if I only want the nails cut?
Because we incur a cost by coming to your home, you will be charged the full fee. If you have more than one dog being groomed though and want only certain nails trimmed, we will charge you separately for those.
Why do I need to have my dog groomed every 4 – 6 weeks?
In order to maintain a healthy and manageable coat, it is recommended that you have your dog groomed every 4 – 6 weeks. This is especially true for non-shedding breeds such as Poodles, Bichons, Shih Tzus, Lhasa Apsos, Terriers, etc. The coat on these breeds can easily become painfully matted if not properly maintained. Breeds that have short, shedding coats can usually wait 8 -12 weeks between grooming appointments, as long as they are brushed thoroughly at home.
How long does the grooming take?
It depends on the pooches coat but you can expect a visit of about 40mins-60mins on average for short coats, and up to 90mins for longer coats or summer cuts. We have more than one groomer in the pamper mobile so can do more than one pooch at a time. Please be courteous and advise of matted coats so that we can work the time into the appointment time.
What is your cancellation policy?
If you must cancel an appointment, please try to give us at least 24 hours’ notice. If we arrive at your house and you cancel you are liable to pay for the appointment, where there is load-shedding or no water then we charge R150 to cover travel costs. Last minute cancellations will be noted. After 3 “No Shows” you will be required to pay for your grooming appointment in full prior to your next appointment. If this seems a bit extreme, please understand that we work on an appointment basis. If you miss your appointment, we not only have lost business for the day but also have lost a spot for a customer who could have used it.
Can I stay with my dog during the grooming?
No. Dogs are calmer and better behaved for grooming when the owner is not present. When the owner is present the dog is so focused on the owner that it disrupts the grooming process. It simply is harder on the dog and the groomer. We need the dogs’ full attention. We are using very sharp equipment around your pet’s eyes and other “private parts” of the body. With the owner present the dog will not remain still enough for us to groom him safely.
When is it best to have my puppy groomed for the first time?
We like to see new puppies as early as 8 weeks of age. It’s never too early to get your dog accustomed to grooming. Your puppy’s first visit will be short and simple. Probably just a bath, blow-dry, nail clipping, and perhaps a little trimming around the face. We need to start very slow and sweet as to not stress the little pup out and to avoid “turning him off” to the grooming process.
Is my pet too old to be groomed?
Probably not, but older pets are one of the harder groups to work with. We may recommend that the cut remain simple and short so that the grooming process is as short as possible. Doing this will also ensure that your older dog will not need grooming as often, which will surely make your pet happier! It’s important that you note the age when making the appointment so that we can note as such.
Does my dog need to be fully vaccinated?
It’s preferred. Although we F10 our surfaces and tools and have a one towel per dog policy, germs and illnesses do spread, so rather be safe than sorry.
What determines the cost?
The cost is based on the breed of the dog, what you want done, the condition of the coat, and the pet’s behaviour. All pets are different. As hard as you try to describe your dog, his hair, his behaviour and what you want done over the phone or via our booking form, without seeing your dog or meeting your dog, we cannot give you an exact price over the phone or via e-mail – Only an approximation, so note there might be additions, we will do our best to phone and advise beforehand though.
My dog is matted but I don’t want him shaved. Why won’t you brush him out?
Because it hurts A LOT, it is not fair to the dog! Not only that, it doesn’t do any good. We will try our best to save as much of the coat as possible and use a detangler that works to detangle the hair. If the dogs’ hair is matted, the hair is already damaged and will not brush out to healthy looking or feeling hair. If the dog has a mat or two that is a different story – We will do our best to remove the mat and continue with the haircut.
If you have any other questions, feel free to drop us a line or give us a call!